Customer support
Find answers to your questions, access important forms and tools, and connect with the right team — all in one place.
Most common requests
If you’re wondering what’s covered by your health plan, including limits for specific services, please log in to Vantage to view your schedule of benefits.
Emergency overseas care
If you’ve been involved in a medical emergency overseas, please call us at 1-800-720-7315 or email us at casemanagement@allshores.com as soon as possible.
Planning for medical travel?
If you or your doctor believe you may need treatment overseas, please email us at casemanagement@allshores.com.
If you need assistance managing your medical care journey in Bermuda, please email us at localcare@allshores.com.
If you have an Allshores health plan and your child or dependent needs mental health support, they can call our Student Mental Health Hotline any time at 1-855-649-8641 (U.S. and Canada) or 001-416-380-6578 (outside U.S. and Canada).
Please review your schedule of benefits for details.
Roadside assistance is an optional add-on for our motor insurance customers. It must be added to your policy before you call for help.
If you need immediate assistance, please call us at 1-441-298-0247.
If you want to add roadside assistance to your motor policy, please call us at 1-441-298-0888.
If you need help using our website or one of our online portals, please email us at info@allshores.com.
Our portals
Forms and documents
Frequently asked questions
Still need help? Contact us
Our Bermuda office and global headquarters
Company address
Business hours
Monday to Friday
8:00am - 5:00pm AST
Allshores Limited
PO Box HM 1007
Hamilton HM DX
Bermuda